Effective Date: January 1, 2026
Firm Flash is an air duct cleaning company serving Ewing, New Jersey and the surrounding communities. We've been in business since 2022, and we treat your personal information the same way we treat your home: with care and respect. This Privacy Policy explains what we collect when you visit our website or book our services, how we use it, and the choices you have. If anything here is unclear, just give us a call at (844) 803-5147 and we'll walk you through it.
Information We Collect
When you contact us or book an air duct cleaning, we collect the details we need to get the job done: your name, phone number, email address, and the service address where we'll be working. If you reach out through our website forms, we collect whatever you type into those fields.
We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find us and keeps the site running smoothly.
How We Use Information
We use your contact information to schedule your air duct cleaning, confirm appointments, send reminders, and follow up after the work is done. If you call us at (844) 803-5147, we use your number to reach you about your service.
We also use your information to improve our services, respond to questions or concerns, and send occasional updates or offers if you've asked to hear from us. You can opt out of those messages at any time.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device that help the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as smoothly, but you can still call us at (844) 803-5147 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect information like page views, time on site, and general location data. This information is aggregated and doesn't identify you personally.
We may also use third-party scheduling, review, or communication tools to help manage appointments and customer follow-ups. These providers only access the information needed to perform their specific service for us.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent they need it to do their job.
We may also disclose information if the law requires it, to protect our rights or safety, or in connection with a business transfer. In every case, we share only what is necessary.
Data Retention
We keep your personal information for as long as we need it to provide our services, maintain your customer history, and meet legal or accounting requirements. When that time is up, we securely delete or anonymize it.
If you'd like us to delete your information sooner, contact us at (844) 803-5147 and we'll take care of it, as long as we're not required to keep it by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and safe handling of any payment details.
No method of transmission over the internet is completely secure, but we work hard to keep your information safe. If you ever have a concern about your data, call us right away at (844) 803-5147.
Your Rights
You have the right to ask what personal information we hold about you, to request a copy, to correct anything that's wrong, and to ask us to delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, just contact us at (844) 803-5147 or through our website. We'll respond promptly and help you get what you need.
Children's Privacy
Our services are meant for adults, and our website is not directed at children under 13. We do not knowingly collect personal information from children.
If you believe a child has shared information with us, please call us at (844) 803-5147 so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
We encourage you to review this page occasionally. If you keep using our website or services after an update, that means you accept the changes.